Hi my name is Zig and I use they/them pronouns. I've been a consumer in the mental health system for quite some time now. Complaining is really important because it changes the system - the system doesn't change if you don't complain. You're not a whinger if you complain - you actually can help other people when you do complain. If you need to make a complaint, you can go to the service, but if you don't feel comfortable doing that, you can also go MHCC's website. I felt like I needed to make a complaint before and I didn't do it because I didn't feel comfortable speaking up, but it is really important to speak up and help create change so that other people feel comfortable in the service.