We have several functions that relate to how we engage with designated public mental health services:
- We handle complaints about Victorian publicly funded mental health and wellbeing services; and
- We promote effective complaint handling by mental health and wellbeing service providers.
- We provide stewardship.
- Information sharing plays a critical role in our relationship with services.
- We encourage services to contact us, to highlight barriers to compliance and advise us or other governance entities on how to address these issues.
The Commission operates under the Mental Health and Wellbeing Act 2022. Find out more about our functions and our powers.
Guidance on Mental Health and Wellbeing Principles
Guidance to support mental health and wellbeing services to apply the mental health and wellbeing principles to actions and decisions under the Mental Health and Wellbeing Act.
Our approach to complaint handling and compliance monitoring
How we will exercise our powers and provide rigorous system oversight as set out in the Mental Health and Wellbeing Act 2022
Inquiries and Systemic Reviews
The Mental Health and Wellbeing Act 2022 sets out the Commission’s objectives and functions, providing us with the authority to explore issues, including those that are systemic.
Complaints Self-Assessment Tool
This Complaints Self-Assessment Tool can be used by any Victorian public mental health and wellbeing service
Mental Health Service Visits Discussions Summary
This report provides a synthesis of insights from 14 visits conducted across Victoria’s designated mental health and wellbeing service providers.
Promotional materials
Resources and products you can download and print
Updated