Zig: Yeah...Why is it good to complain Luca?
Luca: It's good to complain Zig, cause it means you get the right treatment and the treatment you deserve. It also means that other young people get
the treatment they deserve.
Zig: Yeah, true, so it's like nothing's going to change if we...
Luca: The treatment won't change... your family's treatment won't change either...you just get the treatment you deserve (if you speak up).
Zig: Yeah.. true... sounds good. I might make a complaint.
Luca: Well, I've made one.
Zig: Good on you! (Both laugh)
Luca: I think the system needs help sometimes Zig, I think. It's difficult for the system to know what we need if we don't tell the system what weneed.