Osmond is a nurse unit manager at a public Victorian mental health service. Watch this video where Osmond speaks about the importance of listening to, and responding to complaints appropriately.
Updated
Watch Osmond (a clinician) talk about how staff members at services can encourage consumers and carers to speak up about their concerns.
Osmond is a nurse unit manager at a public Victorian mental health service. Watch this video where Osmond speaks about the importance of listening to, and responding to complaints appropriately.
Updated