Annual Report 2024-25

Our 2024-25 annual report outlines the Commission’s performance in delivering its statutory functions over the past year and acquits against the areas outlined in s427 of the Mental Health and Wellbeing Act 2022.

The report highlights our work to elevate lived experience, uphold rights and oversee system performance. It reflects our ongoing commitment to supporting consumers, families, carers, supporters and kin, service providers, and all other stakeholders across Victoria’s mental health and wellbeing system.

Some key highlights:

• We received 2,747 new complaints, enquiries and referrals. Complaints accounted for approximately 74% of all matters received by the Commission over the reporting period.
• Commonly raised issues included treatment (46%), communications (30%) and medication (24%).
• Services reported 207 service improvements made in response to individual complaints.
• Our first monitoring review resulted in a series of actions to strengthen ongoing system oversight. The annual report also reviews progress on implementing the recommendations of the Royal Commission.

You can download the accessible PDF below