We handle complaints from consumers, carers, families and kin about Victorian public mental health and wellbeing services. These complaints can relate to access to services, the treatment and care provided, and whether the service followed the principles of the Mental Health and Wellbeing Act 2022. We also promote, support and protect the rights of consumers, families, carers, supporters and kin.
If you, or someone you care for, have concerns about your experience at a public mental health and wellbeing service, then you have the right to make a complaint.
You can make the complaint directly to the service, or, you can make a complaint about the service to us. Visit our complaints page to find out more.
Make a complaint
Make a complaint about a public mental health and wellbeing service in Victoria, or contact us to ask a question.
Types of complaints
We can respond to complaints from consumers, carers, families and kin
Direct to service complaints
You can complain directly to the service or the Mental Health and Wellbeing Commission for your concerns about a public mental health and wellbeing service.
Our complaints process
An overview of what happens when you make a complaint with the Commission
Resources for consumers, carers, families and kin
Do you need access to mental health advocacy, mental health support or legal help services?
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