We deal with complaints about Victorian publicly funded mental health and wellbeing services. If you, or someone you care for, has concerns about your experience at a mental health and wellbeing service, then according to the Mental Health and Wellbeing Act 2022 (the Act), you have the right to make a complaint.
You have the option to address your concerns directly with the service or to make a complaint about the service with us. Every service must have its own process in place to help you voice your concerns. Many issues, such as communication problems, can often be resolved quickly by speaking directly with the service.
You can also contact us if you are unsure whom to direct your complaint to. Our Resolutions Officers will let you know if we can assist with your concerns, or, whether another organisation is more appropriate to deal with them.
The Act says you cannot be treated unfairly if you make a complaint. If you feel you have been treated unfairly for making a complaint, we encourage you to contact us.
Services you can make a complaint about
What mental health and wellbeing service complaints does the Mental Health and Wellbeing Commission deal with?
Types of complaints
We can respond to complaints from consumers, carers, families and kin
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