Over the past year, the Mental Health and Wellbeing Commission’s (the Commission) staff undertook service visits across 14 designated mental health service providers. In our Designated Mental Health Service Visits Discussions Summary, we share the important insights gained during these visits.
Undertaken as part of our strategic engagement activities, the visits were attended by Commissioners, Executives and staff from teams including Lived Experience, Communications and Engagement, Compliance, and Complaints and Resolutions.
We gained valuable perspectives on the opportunities and barriers to delivering high-quality, person-centred care and progressing system reform through direct engagement with clinicians, executives, and lived experience workforce.
In particular, the Commission sought to:
- Share our strategic priorities and clarify our role under the Mental Health and Wellbeing Act, 2022
- Learn how services are embedding lived experience leadership in practice and decision-making
- Understand the challenges and achievements in implementing the recommendations of the Royal Commission into Victoria’s Mental Health System
- Build awareness of the Commission’s approach to complaints, compliance, systemic reviews, and inquiries
- Gather feedback to improve how the Commission engages with the sector and supports reform
Services were encouraged to share experiences freely, highlighting what’s working well and where additional support may be needed.
Service visits are an ongoing opportunity to continue building relationships and deepen insights across the sector.
We will continue to use the insights gathered from these visits to refine our engagement strategies and improve the Commission’s role in supporting sector reform.
Download the summaries below
Updated